Return Policy

At Slite Electrical Supply Corp., we are committed to providing a professional and hassle-free return experience for our customers.

To initiate a return, please contact us by email at info@slite.us or by phone at +1 (281) 965-5791 to request an RMA (Return Merchandise Authorization) number. All returns require a valid RMA number before any item is shipped back to us.

Return Eligibility

To qualify for a customer-initiated return, the following conditions must be met:

• Products must be in new, unused condition with original packaging and labels intact
• A valid RMA number issued by Slite must be obtained before returning any item
• Return requests must be initiated within 90 days of the order date

Non-Returnable Items: The following items are not eligible for customer-initiated returns:

• Custom-fabricated or special-order products
• Items that have been installed, modified, or used
• Clearance or final-sale items (marked at time of purchase)
• Items returned without a valid RMA number

Products that are defective, damaged in transit, or shipped incorrectly are handled separately. See Defective, Damaged, or Incorrectly Shipped Items below.

Note on Unauthorized Returns: Any package received without a valid RMA number will be refused or returned to the sender at the sender’s expense. Slite is not responsible for items lost or damaged in transit for unauthorized returns.

Restocking Fee

Returns requested within 30 days of the order date are free of restocking fees. Restocking fees are waived for defective, damaged, or incorrectly shipped items.

Return Shipping

Customer-Initiated Returns (e.g., ordered in error, excess quantity, no longer needed):

• Return shipping costs are the customer’s responsibility
• Original outbound shipping charges are non-refundable
• If a return causes an order that qualified for free shipping to fall below the free shipping threshold, the original shipping cost will be deducted from the refund
• We recommend using a trackable shipping method; Slite is not responsible for items lost or damaged during return transit

Defective, Damaged, or Incorrectly Shipped Items:

• Slite will provide a prepaid return shipping label at no cost to the customer, if a return is required
• Original outbound shipping charges will be fully refunded

Defective, Damaged, or Incorrectly Shipped Items

If your product arrives damaged, defective, or does not match your order, please notify us within 7 calendar days of delivery.

Upon verification, we will offer one of the following resolutions at no cost to you:

• Replacement with the same product
• Exchange for an equivalent product
• Full refund of the product price and original shipping charges

We may ask for photos of the item and packaging. In some cases, we may resolve the issue without requiring the item to be returned. Please retain all original packaging materials, as they may be required for carrier damage claims.

The condition requirements listed under Return Eligibility (new, unused, original packaging) do not apply to defective, damaged, or incorrectly shipped items.

Defects Discovered After 7 Calendar Days: If a defect is identified after the 7-calendar-day notification window but within the product’s warranty period, please refer to our 5-Year Limited Warranty Policy for the claims process. Warranty claims are handled separately from standard returns.

Refunds

Customer-Initiated (Non-Defective) Returns:

• Refunds will be issued to the original payment method
• Refund amount includes the product price paid only, after any discounts applied to the order; original shipping fees are non-refundable
• Restocking fees (if applicable) will be deducted from the refund amount

Defective, Damaged, or Incorrectly Shipped Returns:

• Refunds will include the full product price paid plus original shipping charges
• No restocking fee will be applied

Exchanges: For customer-initiated exchanges, please return the original item under this policy and place a new order for the replacement item.

Processing Timeline: All returned items will be inspected within 5 business days of receipt. Refunds will be issued within 7–10 business days after inspection is complete. You will be notified by email once the refund has been processed.

Note: Refund processing times on your bank or card statement may vary depending on your financial institution, typically an additional 3–5 business days.

Contact Us

For return authorization, status updates, or support:

📞 Phone: +1 (281) 965-5791

📧 Email: info@slite.us