Warranty
5-Year Limited Warranty
At Slite Electrical Supply Corp., we are committed to providing dependable, high-performance lighting solutions. All products sold by Slite are backed by a 5-Year Limited Warranty.
This warranty applies to products purchased from slite.us.
What’s Covered
During the warranty period, this warranty covers:
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Defects in materials and workmanship
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Product failure under normal use and operating conditions
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Excessive lumen depreciation or color shift (as defined by LM-80 / TM-21 standards)
Products must be installed and used in accordance with the manufacturer’s installation instructions and applicable local electrical codes, and within their rated voltage, temperature, and application (for example, damp or wet location ratings).
What We Will Do
If a covered product fails during the warranty period, Slite will, at our option, repair or replace the product, or refund the original purchase price. If the original product is no longer available, we may replace it with a comparable model.
We may ask for photos or other documentation instead of requiring the product to be returned. If a return is required, we will issue an RMA number and provide a prepaid return shipping label. Please do not ship any product back without an RMA number.
How to File a Claim
Contact us with the following information:
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Proof of purchase (order number or invoice)
- Product name or SKU, and the quantity affected
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Installation date and environment (fixture type, ballast or driver, and any dimmers, sensors, or controls used)
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A description of the issue
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Photos or video, if available
Customer Service Line: +1 (281) 965-5791
Email: info@slite.us
We will respond within 2 business days.
If your product arrives damaged, defective, or incorrect, please notify us within 7 calendar days of delivery under our Replacement, Returns & Refunds policy.
What’s Not Covered
This warranty does not apply to:
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Damage caused by misuse, accident, improper installation, or unauthorized modification
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Failures caused by incompatible ballasts, dimmers, sensors, or controls, including the use of non-dimmable products on dimmer circuits
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Use outside the product’s rated voltage, temperature, or application (for example, dry-rated products installed in damp or wet locations)
- Failures caused by power surges, lightning, abnormal electrical conditions, extreme environments, or force majeure
- Normal wear and tear, or cosmetic damage that does not affect performance
- Consumables such as batteries, unless specifically warranted
- Labor, removal, or reinstallation costs, lift or equipment rental, or shipping costs other than those described above
- Incidental or consequential damages
Terms & Conditions
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The warranty period begins on the date of original purchase.
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Replacement products are covered for the remainder of the original warranty period; replacement does not restart the warranty period.
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This warranty applies only to the original purchaser and is non-transferable.
- To the extent permitted by law, any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Slite is not liable for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Need Help?
Customer Service Line: +1 (281) 965-5791
Email: info@slite.us